Check In
  Check In Date
Check Out
  Check Out Date
Rooms
Per Room Adult Children
Room 1
   
   
 
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Hotel Feedback
First Name Last Name
E-mail Room No.
Check In Date Check Out
 
Overall how would you rate the hotel?
Excellent Good Average
 
Will you stay with us again?
Yes No
 
How did you get to know about New Africa Hotel and Casino:
Airline/ Travel Agent Advertisement Website
Sales representation Word of mouth Others
 
PRIOR TO ARRIVAL
Exceeded Met Did not meet
Ease of making your reservation
Hotel information offered
Warmth and friendliness of staff
 
YOUR ARRIVAL & DEPARTURE
Exceeded Met Did not meet
Caring welcome by door staff
Warm and well prepared arrival
Swift and efficient departure
Friendliness of reception staff
Accurate wakeup call
 
YOUR ROOM
Exceeded Met Did not meet
First impression
Morning Housekeeping services
Evening housekeeping services
Quality of in room entertainment
Ease of high speed internet
Amenities
 
COMMUNICATION
Exceeded Met Did not meet
Timely message and faxes
Efficiency & knowledge of staff
 
POOL FACILITIES
Exceeded Met Did not meet
Quality of facilities
Warmth and friendliness of staff
 
BANDARI GRILL
Exceeded Met Did not meet
Ambience
Efficiency of service
Presentation and flavor of food
Warmth and friendliness of staff
 
SAWASDEE RESTAURANT
Exceeded Met Did not meet
Ambience
Efficiency of service
Presentation and flavor of food
Warmth and friendliness of staff
 
BOTTLENECK BAR
Exceeded Met Did not meet
Ambience
Efficiency of service
Presentation and flavor of food
Warmth and friendliness of staff
 
In room Dinning
AM
LUNCH
PM
 
Exceeded Met Did not meet
Ease of placing the order
Presentation and flavor of food
Warmth and friendliness of staff
 
MEETING & SOCIAL EVENTS
Exceeded Met Did not meet
Quality or room set-up & equipment
Efficiency of service
Presentation & flavor of food
Beverage presentation & availability
Warmth & friendliness of staff
 
HOTEL SERVICES
Exceeded Met Did not meet
Laundry
Business Centre
 
OVERALL HOTEL EXPERIENCE
Yes No
Did you find everyone to be helpful and friendly?
Did you find the hotel fresh and well maintained?
Did we recognize you and use your name?
 
How satisfied were you with your stay overall?
Exceeded expectation
Met expectation
Average
 
Would you recommend this hotel to a friend or colleague?
Yes No
 
Comments:
 
Is there a service facility or amenity you would like to be added?
 
Did any member of staff show outstanding initiative or thoughtfulness? Was any experience especially memorable?
 
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